Frequently Asked Questions
We currently accept online payments through Visa, Mastercard, American Express and Paypal. We also offer offline payment with Cash On Delivery (* UAE only).
Of course, all online payments are 100% secured and processed through Payfort, a trusted leading online payment solution provider in the GCC.
As part of our commitment to fulfill any order within 24 hours, cancelling or changing an order may not always be possible. If the order hasn't been shipped yet, we would be able to either cancel or change it. Please contact us directly by phone or email in order to process your request as quickly as possible.
Absolutely. We understand that access to a computer for ordering or payments is not always convenient. You can contact us directly by phone or email and we will be able to process your order.
The more the merrier. There is no minimum or maximum order limit. As long as we have stock, we can deliver any quantity.
Any order of 50 boxes or more of any item is considered a bulk order. You can directly contact us to discuss your bulk order.
Shipping & Delivery
We work with our logistics partner to assign the fastest courier available at the time of ordering. The shipping method used depends on how big your order is.
All orders are delivered within 2 to 3 days within the UAE. For faster shipping methods, please send us a message prior placing the order.
Your shipping fees will be displayed in the checkout page. Shipping charges are automatically calculated based on the total weight of your order. For bulk orders, please contact us directly to give you the shipping charges.
Your can track your order and the delivery status through our platform. All delivery information are updated real-time.
In order to keep our operations smooth, we currently don't allow for pick-ups.
www.sineopackagingstore.com will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.
Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement.
Returns & Refunds
We accept returns if the products are faulty, damaged or unopened. Please contact us directly to process your return.
We try to ensure that all items delivered are in mint condition, however there could be incidents beyond our control. If in any case your items are damaged, please contact us directly to process an exchange or a refund.